Shipping policy

Shipping Policy

Trade Name: OK KARO
Phone Number: 0333 4359954
Email: okkaro.info@gmail.com
Address: Commercial Plot No. 10, Block No. 3, Sector B-2, Township, Lahore, 54000, Pakistan

1. Overview

At OK KARO, we aim to deliver your orders in a timely and reliable manner. This Shipping Policy outlines our shipping process, delivery timelines, and related information.

2. Order Processing

  • Orders are processed within 1–2 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive a confirmation message once your order has been successfully placed.

3. Shipping Coverage

  • We currently offer shipping across Pakistan.
  • For international shipping inquiries, please contact us directly.

4. Delivery Time

  • Standard delivery time is 2–5 business days, depending on your location.
  • Remote areas may experience additional delivery time.
  • Delivery timelines are estimates and may be affected by external factors such as weather, courier delays, or public holidays.

5. Shipping Charges

  • Shipping charges may vary depending on your location, order size, or promotional offers.
  • Any applicable shipping fees will be displayed at checkout or communicated at the time of order confirmation.

6. Order Tracking

  • Once your order is shipped, you may receive tracking details (if available) via SMS, email, or WhatsApp.
  • You can also contact us to check the status of your shipment.

7. Delivery Issues

If you experience any issues with delivery:

  • Ensure that the shipping address and contact details provided are accurate.
  • If a delivery attempt fails, the courier may contact you for re-delivery.
  • OK KARO is not responsible for delays or failed deliveries due to incorrect information provided by the customer.

8. Damaged or Lost Shipments

  • If your order arrives damaged, please contact us within 24 hours of delivery with evidence (photos/videos).
  • In case of lost shipments, we will coordinate with the courier service to resolve the issue.

9. Cash on Delivery (COD)

  • Cash on Delivery may be available for eligible locations.
  • Please ensure payment is ready at the time of delivery.
  • Orders may be canceled if delivery attempts repeatedly fail.

10. Contact Us

If you have any questions about shipping or delivery, please contact us:

  • Phone: 0333 4359954
  • Email: okkaro.info@gmail.com
  • Address: Commercial Plot No. 10, Block No. 3, Sector B-2, Township, Lahore, 54000, Pakistan.