Refund policy

Return and Refund Policy

Trade Name: OK KARO
Phone Number: 0333 4359954
Email: okkaro.info@gmail.com
Address: Commercial Plot No. 10, Block No. 3, Sector B-2, Township, Lahore, 54000, Pakistan

1. Overview

At OK KARO, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help with returns and refunds under the terms outlined below.

2. Eligibility for Returns

You may request a return under the following conditions:

  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be in its original packaging with all tags, labels, and accessories included.
  • The return request must be initiated within 3 days of receiving the product.

We reserve the right to reject returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items damaged due to misuse or mishandling
  • Products purchased on clearance or sale (unless defective)
  • Perishable goods or customized/personalized items
  • Opened or used items where hygiene is a concern

4. Return Process

To initiate a return:

  1. Contact us via email at okkaro.info@gmail.com or call 0333 4359954.
  2. Provide your order details and reason for return.
  3. Our team will guide you through the return process and provide return instructions.

Customers may be responsible for return shipping costs unless the item is defective or incorrect.

5. Refund Policy

Once your returned item is received and inspected:

  • You will be notified regarding the approval or rejection of your refund.
  • If approved, your refund will be processed within 7–10 business days.
  • Refunds will be issued via the original payment method unless otherwise agreed.

6. Exchange Policy

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us using the details above.

7. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again.
  • Contact your bank or payment provider, as processing times may vary.
  • If the issue persists, contact us at okkaro.info@gmail.com.

8. Contact Us

If you have any questions regarding our Return and Refund Policy, please contact us:

  • Phone: 0333 4359954
  • Email: okkaro.info@gmail.com
  • Address: Commercial Plot No. 10, Block No. 3, Sector B-2, Township, Lahore, 54000, Pakistan.